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ORM -Lead

Mumbai

A fantastic team leader who can manage the team of executives.

Understand and Runs the Department’s profitability & business numbers.

Exposure to sales, business development and pitching from businesses

Performing an in-depth audit of the information on the world wide web and ensure positive reputation of the Co./Client/Brand.

Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities, consumer forums, etc.

Commenting positively on the most influential/negative forums and comments.

Specialize in prevention and repair of the Online Reputation Threats.

Investigating the facts about the Comments.

Understand the Level of the threat and analyze and manage Online Identities.

Discuss and respond and continuously follow-up Plan Strategy and Implementation.

Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral Comments.

Manage all review content; monitor other review content and manage inappropriate content.

Evaluate review and survey data for trends and anomalies.

Coordinate monthly calls with clients to review account performance and recommendations.

Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-going trends and potential mitigation solutions.

Provide daily, weekly and quarterly analysis to clients and senior management.

ORM -Lead
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Key Responsibilities :

  • A fantastic team leader who can manage the team of executives.
  • Understand and Runs the Department’s profitability & business numbers.
  • Exposure to sales, business development and pitching from businesses
  • Performing an in-depth audit of the information on the world wide web and ensure positive reputation of the Co./Client/Brand.
  • Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities, consumer forums, etc.
  • Commenting positively on the most influential/negative forums and comments.
  • Specialize in prevention and repair of the Online Reputation Threats.
  • Investigating the facts about the Comments.
  • Understand the Level of the threat and analyze and manage Online Identities.
  • Discuss and respond and continuously follow-up Plan Strategy and Implementation.
  • Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral Comments.
  • Manage all review content; monitor other review content and manage inappropriate content.
  • Evaluate review and survey data for trends and anomalies.
  • Coordinate monthly calls with clients to review account performance and recommendations.
  • Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-going trends and potential mitigation solutions.
  • Provide daily, weekly and quarterly analysis to clients and senior management.
Required Skills :

  • Excellent English written communication skills
  • Proficiency in using tools such as Social Studios, Meltwater, KonnectInsights etc or any similar other. Must have experience in setting up Social CRM solutions for organizations in the past.
  • Experience – 8 to 10 years
Education & Qualification :

  • Any Bachelor's / Master's in Communication

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